1. General Principles

DestinyGuide ("Service") provides probabilistic, hybrid-intelligence decision support blending Bayesian probability models (including contextual factor weighting) and I Ching pattern archetypes. All outputs are probabilistic forecasts / scenario analyses, not certainties. Because delivery is instantaneous digital access, refunds are limited to objectively verifiable service failures as outlined below.

2. Eligibility for Refunds

• Dissatisfaction Alone: Insights are probabilistic and partially stochastic; variance between expectations and delivered probabilities / hexagram archetypes is not grounds for refund.
• Technical Failure: Payment succeeded but the system failed to deliver any answer credits ("answers count") OR a request produced no output due to a verified platform-side error. Must be reported within 7 days.
• Duplicate Charge: Verified accidental duplicate billing (same plan & timestamp cluster) will be fully refunded.
• Unauthorized Payment: If verifiably unauthorized (e.g., card fraud) and supported by issuing bank documentation, we will reverse the charge consistent with legal obligations.

3. Non-Refundable Scenarios

• Successful Service Delivery: Answers / forecasts (including probability distributions, scenario confidence, hexagram archetypes) were generated and displayed.
• User Input Issues: Typos, ambiguity, insufficient context, or later change of mind after receiving an answer.
• Expectation Mismatch: Outcome confidence scores lower or higher than hoped; different hexagram than anticipated; perceived lack of usefulness.
• Subscription Cancellation: Canceling stops future renewals only; the current billing cycle remains active—no prorated or partial refunds.
• Unused Answer Allowance: Unused answers (remaining "answers count") within an active or expired billing cycle are not refundable and have no cash value.

4. Refund Process

Request Submission: Email [email protected] within 7 days of the original transaction for technical / duplicate charge claims.

• Transaction ID (gateway reference)
• Registered account email
• Issue description (include timestamp & steps)
• Screenshots or error messages (if any)

Verification: We attempt reproduction & log correlation; we may request limited additional diagnostics.

Decision: Response within 5 business days. Approved refunds return to original payment method within 10 business days (subject to issuer latency).

5. Exceptions

Fraud / Abuse: We may deny or revoke refunds if logs show automation abuse, bulk extraction, or misrepresentation.

Regulatory Rights: Statutory consumer refund rights (if stricter) in your jurisdiction prevail.

6. Additional Subscription Notes

• Answer credits ("answers count") refresh on your renewal date; unused credits expire and do not roll over.
• Plan upgrades take effect immediately; downgrades apply at next renewal.
• Promotional or bonus credits are treated as complimentary and never refundable.

7. Contact Us

Disclaimer

Outputs are probabilistic forecasts and contextual archetype interpretations. They are not financial, legal, medical, or investment advice. Always combine with professional judgment.